Process and Project Management (75%)
Achieving quality assurance – Through operational objectives by contributing information and analysis on processes.
Maintaining product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.
Develop and manage quality assurance metrics for performance improvement of all teams
Implementing quality and customer service standards in feedback and response on quality issues.
Implementing ongoing quality improvement process working with interdepartmental teams.
Meeting quality assurance financial objectives by estimating requirements, preparing budgets, scheduling expenditure, analyzing variances and initiating corrective actions.
Validating quality processes by establishing product specifications and quality attributes, measuring production, documenting evidence, determining operational and performance qualification, writing and updating quality assurance procedures.
Maintaining and improving product quality by validating product, company, system, compliance and surveillance audits. This includes investigating customer complaints, collaborating with team members to develop better processes and training methods.
Supplier Engagement and Reporting (25%)Promoting collaborative thinking between ROM’s, Account Manager, Procurement Specialist and Suppliers.
Preparing quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions and re-validations.
Ensure that monthly client reporting is appropriately managed, and that clients are receiving adequate and regular reports.
Desired Skills & ExperienceEducation and ExperienceBachelor’s degree or equivalent experience required.
Minimum of 5 years professional experience in the relevant field.
Specific Knowledge, Skills, Abilities and Key Competencies
Excellent communication skills.
Excellent interpersonal skills.
Excellent consultative skills including relationship management.
Project Management skills.
Attention to detail.
Ability to work independently.
Willingness to travel regularly.
Ability to think strategically, organize and prioritize.
Financial and Quantitative skills advantageous.