Leading European Commercial Airline is seeking a strong candidate for a position of Airport Supervisor Toronto Airport. TAP Portugal is a Portuguese airline market leader, founded in 1944. The airline is a member of the Star Alliance, the largest global alliance of airlines in the world.
Assist, supervise and develop station crew team members to ensure a differentiated and quality customer service experience for passengers.
Monitor day to day performance of the station in order to ensure customer service, accurate and timely execution of all process and procedures and maintain the highest level of quality
Ensure operational safety at the airport, through implementation, supervision and monitoring of adherence to the company’s regulations;
Ensure all tasks performed by TAP staff and/or a Handling Agent, comply with company’s standards
Supervise operational irregularities in accordance with the company contingence in place.
Ensure that all information concerning the operation or any changes in the operation are given to service providers that work with TAP;
Monitor and enforce the reliability of all TAP staff, equipment and third Party service providers.
Evaluate and audit work processes to ensure adherence to process standards and avoidance of wasted company resources.
Ensure that all Third party service providers are well versed on the requirements of company standards;
Make sure that all documentation concerning baggage and cargo are prepared for loading of the aircraft.
Responsible for keeping all station facilities, equipment and activities in compliance with applicable Federal, State, local and Airport regulations, policies and procedures and may need to become acquainted with local business and civic leaders and participate in community activities.
Ensure that all information concerning the operation or any changes in the operation is given to crew.
Manage and coordinate the Handling Agent’s services with other service providers regarding issues that might arise, on a case by case basis;
Supervise and coordinate all duties of Third Party Handling and when necessary make decisions on situation that are not routine.
Verify dispatch of operational messages.
Verify baggage claims and if necessary accompany until resolution.
Monitor performance of catering, in particular:
Quality control of service
Make sure all irregularities are logged in the Daily Log of occurrences.
Divulge and maintain local procedures in accordance with company necessities.
Take action on all messages received as necessary.
Monitor the Station Files including but not limited to, trip file, reports, statistics and other documents as per regulation.
Maintain up to date the Mediation of Quality for third party service providers system and prepare monthly reports with the referred indicators.
Maintain and update all manuals and circulars linked to the operation.
Interact with airport authorities, government agencies, airline vendors and external organizations
Write and speak English and Portuguese.
Experience in Airport Customer Service and operations.
Good communication skills.
Strong PC Skills.
Must be organized, efficient and have the ability to concentrate in a fast paced environment.
Job Type: Full-time
Management: 2 years
English, Portuguese & French