About Bank of America Merrill Lynch:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.
Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion.
Bank of America Merrill Lynch is an equal opportunities employer
The Head of Operations is responsible for the effective management of the local Operations teams in Australia, supporting Corporate and Commercial Banking clients. The leader in this role will have significant engagement with local GTS, Corporate Banking, and country partners.
The Operations role supports Wholesale Banking in Australia delivering exceptional client outcomes while maintaining a clear focus on risk and cost reduction. The leader in this role will work with regional and local partners to enhance the experience for clients while also supporting employee engagement at the local level.
Support the GWBT&O strategic direction at the local level through the effective management of operational activities including managing risk while maximizing processing flexibility
Continually seek to improve the client experience across all functions
Manage and mitigate risks across all operational processes, including review and identification and rapid escalation of risks and the project management necessary to close any control gaps, complying with the internal “identify, escalate, debate” expectation
Drive business growth through partnership with GTS Sales to implement solutions for clients, both locally and globally
Proactively translate data into timely and informative key business metrics to enhance and support key operating and business decision making. Work with business partners to accurately forecast and support business growth strategies
Enhance the workplace through leadership, employee engagement and personnel development.
Build a culture of teamwork and collaboration focused on client delivery
Be a role model for managers across FSO clearly portraying core values and supporting development of operations managers within the branch
Leads with a global perspective and articulates enterprise vision
Establishes a continuous process improvement environment within Operations
Executes and integrates new capabilities, as driven by regional and global objectives
Ability to work in a high pressure and fast changing environment
Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
Attract, retain, and grow key talent
Create a high performing team
Understand and respect cultural differences
Inspire commitment and followership, communicate crisply and candidly
Absolute team player and evidence of character consistent with Bank of America Merrill Lynch core values
Understand and implement changes resulting from regulatory mandates, including regulatory reporting and onshore processing requirements
Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
Build a culture and process to proactively identify, mitigate, and control operational risk
Manage the operational risk with stable operations and full compliance to local and global regulations
Satisfactory audits, reviews, exams (internal and Regulator driven)
Development and execution of effective business continuity and event management processes
Experience in delivering through SSC/Offshore centralized utilities not under direct control and managing vendor and suppliers including agency banks.
Comfort working in a collaborative team environment
Build a client driven environment with a focus on exceptional client service which effectively managing operational and financial risks
Proven treasury operations experience in the GTS products (Payments, Trade Finance, Loans and Commercial Services), with proven external client experience highly desirable.
Strong track record in managing operational risk in the GTS products, ensuring full compliance of company and regulatory policies.
Candidate must have the ability to effectively partner with, work alongside, and influence other business units and various levels of management.
Proven ability to navigate and operate in a global matrixed operating environment and stakeholder management
Demonstrated ability in driving change and a continuous improvement culture
Broad people leadership experience and be