Provides leadership and direction through senior managers. Is accountable for the performance and results of multiple regions or diverse job families or departments within a major region or business unit. Develops and executes business unit, department or sub-functional strategy to achieve key business objectives. Decisions are guided by company and segment/functional strategy and objectives. Directs and controls the activities of one or more functional areas.
The Senior Director Operations and Customer Quality role is responsible for driving manufacturing quality and QMS customer quality issues for our Semiconductor Equipment Manufacturing Business Unit.
Participate in customer and supplier quality items as needed.
Responsible for meeting customer expectations in product quality, responsiveness and services.
Interfaces with key customers to ensure customer satisfaction and that products meet customer specifications. In case of customer inquires or issues (e.g. product returns), the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution.
Ensures that all interactions with customers are done in a professional and timely manner.
Provides clear and well-articulated vision, strategies and plans to continuously improve product and service quality for our customers.
Develop and strengthen the Quality organization. Manage general business requirements manage employees, create and monitor budgets.
Establish roles and responsibilities to achieve in manufacturing line and customer support.
Ensures that quality control inspections, tests, root cause analysis and corrective procedures are coordinated throughout the organization.
Selects, evaluates and manages employees (typically senior levels) to ensure the efficient operations of the function.
Significant coordination and partnership with the US Manufacturing , Quality and NPI (New Product Introduction) Teams
Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment
Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition
Experience in decision making in a complex multi-locational organization
Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives
Good at identifying , developing and leading emerging talent
Evaluates key business challenges; directs the development of new or innovative solutions
Comfortable with managing information supply and triage-driven analysis.
Needs to operate independently while understanding the “larger picture”
Guided by company strategy and business objectives, impacts results of segment/function
Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues
Comfortable working in a high matrixed organization
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
15+ Years of Experience
25% travel required
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.