Job Profile Summary:-
The Internal Programme Director is the most senior programme manager in the organization, operating at a global level, in highly complex environments and taking responsibility for the overall strategic direction and management of Programmes for Dimension Data.
The primary responsibility of the Internal Programme Director is to lead the Senior Programme Managers and Senior Project Managers in his team and to provide them guidance as required, while interfacing with all Dimension Data regions and countries and Business Units. They ensure that the all Programmes delivers with undisputed excellence on the programmes it is selected to manage and in line with overall business strategic objectives.
Contribute to strategy
The Internal Programme Director participates in strategic sessions with senior members of the organizations, reviews and suggests ways to improve processes, and publishes key documents on delivery guidance, international business, and quality management. The Internal Programme Director is the final escalation point for delivery issues and all programme and project management issues. They display their expertise in business, technologies, import and tax conditions, cultural working habits, and extensive understanding of multinational operations.
Internal Programme Directors are key players during the Programme Prioritisation and approval process, as they are responsible for ensuring the:
Assignment of resources to the programme or project
Review of programme scope of work;
Review of the programme plan and schedule;
Mobilization and coordination of resources in support of programme within countries and regions as necessary
Verification of the execution of key programme documents in accordance with iPrimer methodology in terms of the communications plan, risk matrix and escalation plan
These individuals are involved during the period which a programme or a project is delivered. The Internal Programme Director ensures the supervision of the activities of the assigned Programme or Project Manager and ensures that the following activities are implemented:
Mobilization of in-country resources;
Delivery of planning and schedules, and the co-ordination of the global Programme Management kick-off meetings with all the relevant stakeholders, either via electronic means or face to face;
Determination of the documentation needed and understanding of bespoke requirements, such as specific reports required;
Ownership of the relationship with the internal client and interface with the project and programme through the transition phase of the programme;
Evaluation of the impact of any new elements on the Programme, advising the relevant stakeholders of scope changes;
Establishment of the single global point of contact to the internal client and working closely with the Programme Manager and all other relevant stakeholders;
Establishment of a central escalation point for all programme issues;
Establishment of overall responsibility for the programme on a global basis, and formulation of the programme plan and structure, to include regular global client meetings;
Validation of the effort required for each delivery stakeholder to deliver and perform against client requirements and statements of work
Provision of overall global guidance to the regional and local project managers and deployment teams and coordination of schedules with applicable partners, such as vendors, delivery partners, and the client;
Project Inception - project kick-off meeting, establishment of the project communication plan, project team role definition and contact information, definition of project escalation procedures;
Development and maintenance of the programme risk management plan, and solution the risks associated with the Programme;
Approval of statements of work and project plans, and ensures that the programme time schedules are met;
Management of preferred partners, in conjunction with Vendor Managers;
Management of delivery performance – benchmark execution;
Provision and distribution and communication of governance and monitoring of deployments to ensure they are delivered within budget;
Establishment of relevant project teams to coordinate day to day activities;
Maintenance of qualitative evaluation of all aspects of the programme (quality assurance function).
Disengagement and handover
These individuals ensure that the standard programme handover and disengagement processes are followed in accordance with Dimension Data policies and procedures. They ensure the supervision of the activities of the assigned Programme or Project Manager, and ensure that all installations or services are signed off by the client. They ensure that installations to initiate the maintenance services purchased by the business are assigned to the relevant stakeholders. These individuals ensure that the business completes and finalises all commercial discussions related to the programme and verify the completeness and accuracy of the programme documentation. They ensure the facilitation of a post-programme implementation review is conducted with the client and all other relevant stakeholders.
They may assume management of the project team, and in such instances they are responsible for operational management of the team which includes setting and managing budgets, creating and executing on plans and reporting on the team activities in the required forums.
They act as people managers by ensuring that their team is staffed according to requirements and that all team members are fully utilised. They take responsibility for the development and training of their team members and they set and measure performance targets. They ensure that employees reporting to them are engaged, understand their career opportunities and are rewarded and remunerated according to their performance.
They take final responsibility for client satisfaction and ensure that the project team displays the right level of client engagement.
The individual possesses advanced communication, influencing and negotiating ability, displaying confident and credible writing and verbal ability.
As corporate citizens they act as role-models to the teams, they display assertiveness and act as an example when it comes to client satisfaction. They are motivational and inspirational leaders with superior decision making skills and assertiveness. The individual is competent in project change management and demonstrates excellent team leadership, motivation ability and business acumen. The individual has an excellent understanding of the project life cycle and takes responsibility for all aspects of the full life-cycle of the assigned projects.
These individuals have deep knowledge of the business processes and have excellent interpersonal skills which they employ to interact with a variety of key and senior stakeholders.
Required Work Experience:
At least 15 years’ working experience
At least 12 years' working experience in a programme management experience in a senior PM or Programme Management role (preferably multi- national) technology services environment