A leading UK-Based E-commerce company is looking for a full time female Customer Care Manager to be based in Amman.
The Ideal candidate should have a minimum of a Bachelor’s Degree or its equivalent and fluency in the English and Arabic languages in addition to 5–7 years of Call Center working experience.
Proficient use of computer data entry, email use and navigation.
Ability to work well in a team environment.
Excellent work ethic and ability to work under pressure.
The ability to establish and maintain good relations with customers by providing courteous, efficient and professional service is a must.
Supervise the customer care team to ensure work is being done in a timeline manner and achieve daily targets.
Communicate with customers by making and receiving outbound and inbound calls.